We provide mobility accessible, inclusive transport services for people living in Ipswich and Mid Suffolk who, for whatever reason are not able to access or use mainstream transport. This includes providing transport links to transport connections.
Part of the countywide service operated by Suffolk County Council, we are the local operator for Ipswich & Mid Suffolk areas. The service is available from 7am – 7pm Monday – Saturday and offers affordable transport solutions for people, door to door.
This is a volunteer-led transport which provides door-to-door transport, one to one (or in a family group) to get you to where you need to be. All of our volunteers have enhanced DBS and are dementia and first aid aware.
As part of our fleet, we also have two mini-bus vehicles which can transport up to 15 people (plus our driver). If you are looking for group transport for an event, club or activity, get in touch for a competitive quote.
Working in partnership with Red Gables, Suffolk County Council, Mid Suffolk District Council, Stowmarket Dementia Action Alliance & The Mix, our tri-shaw is available to book free of charge for individuals and community visits.
Frequently Asked Questions
How do I apply?
Simply call the Transport Office on 01449 614271 where one of our team will be happy to assist you in booking your journey. If you are a new passenger to Communities Together East Anglia, we will need to take some basic details from you so that we can register you on our system.
What geographical areas do you cover?
What are the costs and how do you pay?
Connecting Community buses – have Tap & Go machines on. This means we do not take cash anymore on the vehicles. Passengers that are able to use their bank card for contactless or chip & pin payments, can pay as they travel. If someone doesn’t have that option, we can invoice them for their journeys at the end of each month.
Community Cars – are always invoiced at the end of each month you can then settle your bill by calling our payment line (found on your invoice).
We still accept cheques and SCC travel vouchers
The costs for our transport vary slightly depending on which element of the service you are using but start at £2.50 for a single journey (1-4 miles).
Do you take concession vouchers?
Yes we do accept concession vouchers
Can the service be used for a one off journey?
Yes – we offer both one off journeys or regular journeys.
How much notice is required for booking the service?
Bookings can be made up to 2 weeks in advance.
Is there an age limit for using the service?
No – anyone that cannot access mainstream transport services from their place of work/home can use the service.
Do your vehicles have wheelchair access?
Yes – all our connecting community vehicles are wheelchair accessible.
What days does the transport service run?
Our service operates 6 days a week from 07:00 to 19:00
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