Data Protection Policy

Communities Together East Anglia is committed to protecting any personal information that you share with us or information that is provided to us by other organisations. The purpose of this policy is to give you a clear explanation of what personal information we collect and how we collect, use and protect your personal information.

What is personal information?
Personal information is any information about you from which you can be identified such as your name, address, date of birth, credit card details, IP address, photo or video image but it may also be anything that identifies you for example, or biometric data. For service users, some of this data will be sensitive and relate to their health and wellbeing, ethnicity and religious views.

By providing us with personal sensitive data you give us your explicit consent to process this sensitive personal date for the purposes set out in this Data Protection Policy.

Communities Together East Anglia will only use your information in ways that you would reasonably expect. Sometimes we may undertake research, with your permission, to better understand people’s expectations about how their data will be used. Communities Together East Anglia will always consider the impact of processing your data before any action is taken to ensure that it has no unjustified adverse effects.


Information we may hold about you
Your information will only be collected, stored or processed where a specific purpose has been identified.

This will fall into the following categories:

Information required to provide you with Communities Together East Anglia services. Service User Information and data held may include personal information such as name, address, contact details, date of birth, gender, ethnicity and religious beliefs. next of kin, information about your health and wellbeing collected by Communities Together East Anglia and information received by us from other agencies and health and social care professionals involved in your care, emails, images, audio and video recordings, correspondence, care assessments, plans and records of care and services received, appointments, bookings, incidents, surveys, commendations, complaints and concerns.

Personal Information to support a contractual arrangement – for example, contracts of employment or other formal agreement.

Information required for to comply with legal obligations – for example, disclosure and baring service, vat records, payroll records.

Information required in the legitimate interest of the charity or its subsidiaries – for example, as a supporter of the charity it will be in the legitimate interest of both Communities Together East Anglia and you as a supporter to keep you informed about the work of Communities Together East Anglia.

Information which you have provided us with your consent to process – for example, you may have given us your consent to send you marketing information.

Information which you may have provided us with as a matter of your own vital interest i.e to maintain your own personal safety such as next of kin of information about your health. If you have provided us with details of relatives or next of kin, it is your responsibility to ensure that you have made them aware of this and that they accept the terms of this Data Protection policy.

Information collected by our website – including the internet protocol (IP) address used to connect your computer and other information about your browser type, version, times, operating system and platform and Uniform Resource Locators (URLs or web addresses) clickstream to, through and from our site and browsing activity on our site.

How information is collected
Information is given to us directly when, for example, you become a service user, register for a fundraising event, volunteer to support the charity, become an employee, or make a donation.

We will ask you to provide personal information. You may provide this on a form, during a discussion, over a web form or by other means.

The details we ask you for will be directly related to the purpose for which they are required, for example:

A charitable donation may be given anonymously, but we would prefer to have your contact details so that we can confirm receipt and keep you informed; you will be able to choose whether or not you supply this information. Depending on your payment method we may need to record your payment details.

As a donor, we will often ask you for more information than the bare minimum to process your donation, this may be so that we can identify you as an event entrant or it may be part of building a long-term relationship with you. Our fundraisers will be genuinely interested in how you have raised funds and why you have chosen to support Communities Together East Anglia and may record this information so they have a record when they next contact you.

If you are a member of staff or a volunteer more information will be required, depending on the work you do we may need to ask you for sufficient information to carry out some background checks and there is certain information that we are required to have on record.

If you are a service user then your records may include sensitive personal data, including medical information.

Information collected electronically
You may provide information to us directly through our website. When you interact with an Communities Together East Anglia website it is helpful to be able to identify you to improve your experience. Like most websites Communities Together East Anglia uses ‘cookies’ to enable the website to recognise you when you return. A cookie is a small text file that transfers to your computer (or phone or tablet) and can help with things such as auto-filling your name and address in text fields.

By using the Communities Together East Anglia website you are confirming you agree to our privacy and cookies policies.

There is more information about how cookies work as an appendix to this document.

If you enter details onto one of our online forms and you don’t send or submit the form, we may contact you to see if we can help with any problems you may be experiencing with the form or with our website.

Information provided by third parties
Sometimes information will be provided indirectly through a third party, for example: through a donation website (e.g. Just Giving), from an organisation where you have given permission to share your data, or service user information may have been shared with Communities Together East Anglia through the Suffolk Information Partnership, other agencies, health and social care professionals.

Third parties must only supply Communities Together East Anglia with your information if they have the correct lawful authority to do so. When you share your information with anyone you should check their privacy policy so you understand how they will process and share your data. You should also regularly check your security settings for online services with whom you share your data.

Information collected from public sources

Communities Together East Anglia may collect information from public sources such as Companies House, social media profiles, newspapers and other published material. Communities Together East Anglia may also carry out research into population demographics, geographic data or other areas which may impact on our future service delivery or identify potential areas of focus to raise funds.

How we use your data

The following gives examples of how data is used are:

For the purpose of ongoing support

To make sure we maintain our responsibilities for quality and accountability

To inform the development of care services for transport passengers, family carers, people in later life or other beneficiaries of our services

To raise awareness of needs of the local community

For funding purposes

To provide you with information, products or services that you request.

To keep you informed about the work of the charity.

To ask for your support to help Communities Together East Anglia continue the our work of supporting vulnerable people, people in later life and family carers. This may be through volunteering, fundraising, becoming a gift-aider or other means of providing support to the charity

To provide you with other services, for example digital projects

To maintain a relationship with you as a supplier of services

To ensure we contact supporters with the most appropriate communication we may profile your data by combining the information we hold with other sources of information or carry out other analysis techniques. This will enable Communities Together East Anglia to contact you in the most relevant way and provide an improved experience. It will also enable Communities Together East Anglia to have a greater insight and understanding of its supporters and use the information to develop the charity’s donor base. If you do not want your data to be used in this way then you can opt out at any time by emailing or by telephoning 01449 707030.

We may record telephone conversations for the purposes of staff training or other development.


If you have consented to our processing your personal data for marketing purposes, in accordance with this Data Protection Policy, we may send you information (via email, post, phone or text) about our activities and services we consider of interest to you.

How we will contact you

If you have told us how you prefer to be contacted then we will use your preferred method to contact you. This may be by post, email, telephone, text or another method you have requested.

We will comply with the requirements of the data protection laws and the Fundraising Regulator guidance to ensure we do not contact you without your consent for the purposes of marketing calls by telephone, email or text message.

We understand people may give us their contact details for a variety of purposes, but will only use them for marketing purposes if this was made clear at the time they were given and we received your consent.

Sharing information

Service user information may be shared with other parties for the following reasons:

For the purpose of treatment and care

To make sure we maintain our responsibilities for quality and accountability

To inform the development of services for passengers, family carers and people in later life

To raise awareness of needs of Communities Together East Anglia services and their beneficiaries

For funding purposes including to provide evidence that contracted services have been delivered. To fulfil a legal duty

To provide information to regulatory bodies.

To carry out research

We will always seek consent before identifiable service user information is shared for the purposes listed above.

Third party agencies
Communities Together East Anglia does not sell personal details to third parties for the purposes of marketing.

Communities Together East Anglia uses third party agencies who act under contract to carry out tasks on behalf of the charity. This may include data cleaning, direct mail fulfilment services, database technical support from IT providers, data hosting, external secure archiving, and confidential record destruction. These providers, in addition to contractual commitments to Communities Together East Anglia, have the same obligations as Communities Together East Anglia under data protection legislation.

Communities Together East Anglia may also engage third party medical or therapeutic professionals or other contractors or agency staff to work on site providing or supporting Communities Together East Anglia services. These third parties may be given access to personal information on the same basis as Communities Together East Anglia staff and will be contractually bound to the same standards of data protection and confidentiality.

Employee data made be shared with third parties for the purpose of occupational health assessments; consent will always be obtained for this. Payroll data will be shared with our payroll team and with Her Majesty’s Revenue and Customs.

Where possible, Communities Together East Anglia will always choose to anonymise data before sharing with third parties.

Communities Together East Anglia may be required by law to share data to comply with legislation, for example, to safeguard an adult at risk of harm, as a result of a court order, a request from the police who are investigating a crime or an investigation from other authorities, for example, a tax enquiry.

Safeguards to protect your privacy
Communities Together East Anglia takes data protection and information governance very seriously.

All Communities Together East Anglia staff receive formal training annually and are supported with resources, materials and advice to ensure that the organisation complies with the requirements of the various data management and protection legislation and best practice guidance. This includes the General Data Protection Regulations (EU) 2016, the NHS Digital Data Protection & Security toolkit and National Data Guardian’s 10 Data Security Standards 2017.

An information governance management group oversees the arrangements for ensuring compliance with required law and standards. Your personal data will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected and in accordance with this Privacy Policy, applicable Data Protection Laws and other regulatory requirements (e.g. The Fundraising Regulator).

All access to data is managed through role-based security to ensure access to systems and data is restricted only to those who have appropriate authority.

All Communities Together East Anglia mobile devices and servers are encrypted and data is held in a secure data centre. On our website, if the web page starts with HTTPS or if you see a padlock symbol, your data should be encrypted when it is sent from your computer to its destination. If you do not see this symbol then it is not encrypted and you should not send confidential, financial or sensitive data.

Software versions are updated to ensure they are supported and Communities Together East Anglia deploys up-to-date virus protection systems.

All data processes and systems at Communities Together East Anglia are risk assessed to ensure compliance with legal requirements and best practice. The process includes the identification of the legal basis by which information is processed. Depending on what this is, further steps are carried out to protect your interests; this may mean contacting you to obtain your specific consent or carrying out a balancing test to ensure our treatment is fair.

Communities Together East Anglia has a retention policy for all data stored or processed on Communities Together East Anglia systems. The retention policy is decided and then reviewed as part of the annual data risk assessment process. Information is only kept as long as it is required, or as long as there is a legal requirement to keep it. Information no longer required is disposed of in a secure manner.

In order to maximise the security around processing of financial transactions the Communities Together East Anglia website uses industry recognised secure payment processing companies to process payments. This means that whilst on an Communities Together East Anglia website you may be seamlessly passed over to a third-party payment portal to complete you transaction (e.g. PayPal or SagePay) – this may include the transfer of personal details you have already provided. We will always make it clear where this happens.

Where our website links you to sites hosted by other organisations, we will make this clear so you know you are leaving the Communities Together East Anglia website. No personal data will be transferred over these links.

The majority of Communities Together East Anglia data is processed in the UK or the European Economic Area (EEA) on Communities Together East Anglia systems. Occasionally there may be a requirement to process non-care data outside of this zone. Where data is sent outside of the EEA we will ensure appropriate obligations are in place to give your data the same level of protection as it would have in the EEA. This may be through data sharing agreements, national agreements or confidentiality contracts. By providing your personal data to Communities Together East Anglia you agree to this transfer, storage and processing.

Debit and Credit Card Information
If you use your credit or debit card to donate or pay for a transaction we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard. Communities Together East Anglia does not keep your payment details – all card details and validation codes are securely destroyed once the payment or donation has been processed.

Inappropriate Website Content
If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

Your rights
Your rights are important to us, we recognise that you have the following rights:

The right to be informed about your personal information we store and/or process

The right of access to the information we hold about you and make a subject access request.

The rights of erasure or restricted processing

The right of portability – you may be able to ask us to give information we hold about you to another organisation.

The right to object to the way in which we store or process your information

The right to object to any automated decision-making process that we may use.

If you would like to exercise any of these rights, please contact the Data Protection Officer at or telephone 01449 707030.

Other information
For the purposes of Data Protection Laws, the Data Controller is:

Communities Together East Anglia with the registered address of Red Gables, Ipswich Road, Stowmarket, IP14 1BE.

Registered Charity Number 1004198


Appendix 1 – Cookies
Communities Together East Anglia websites use cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. No personally-identifiable data is collected.

Examples of the sort of information that is collected via session cookies are provided below. This list is not exhaustive:

The last search term that you used within the site

Your preference in terms of accessible viewing options

A unique ID to track your session from page-to-page, which is vitally important should you sign into the site

Which page you are looking at within a multi-paged index of content, or search results.

Certain cookies are persistent, meaning that they last beyond your session, enabling an enhanced user-experience when you return to the site. Again, a non-exhaustive list of examples of the use of persistent cookies includes:

The option to “Remember my username” when signing-in to the site

The fact that you have voted in a poll, so that you are prevented from voting multiple times.

This site uses Google Analytics ( to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.

Information about our use of cookies
Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

All sites which operate across certain parts of the European Union are required to obtain consent using or storing cookies (or similar technologies) on your computers or mobile device. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for using those cookies. To review the privacy policies that apply to users of please read our Data Protection Policy.

What is a cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Key concepts
* First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by

* Third-party cookies: are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site this would be a third-party cookie.

* Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

* Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

How to delete and block our cookies
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Can I withdraw my consent?
If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit:

How to turn cookies off
Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari